Welcome to
Alhujjaj Travels. These Terms and Conditions govern your use of our website and fleet booking services. By accessing our website or making a booking, you agree to comply with these terms. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not use our website or services.
We reserve the right to update or modify these terms at any time without prior notice.
2. Services
Alhujjaj Travels provides professional fleet booking services designed to assist pilgrims and travelers across Saudi Arabia.
Our services include, but are not limited to:
- Airport pickup and drop-off
- Intercity travel (e.g., Makkah to Madinah)
- Religious visit (Ziyarat) trips
- Hotel transfers and private travel arrangements
All services are subject to availability, operational conditions, and confirmation.
We aim to provide a smooth and comfortable experience; however, service delivery may vary depending on external conditions.
3. Booking and Confirmation
To make a booking, customers must provide accurate and complete information, including:
- Pickup and drop-off locations
- Travel date and time
- Contact details
- Number of passengers
Once a booking request is received:
- Confirmation will be sent via WhatsApp, phone call, or email
- Booking is only considered final after confirmation
We reserve the right to:
- Reject incomplete or incorrect booking requests
- Cancel bookings due to operational issues or unavailability
4. Pricing and Payments
All pricing is based on factors such as:
- Route and distance
- Type of fleet selected
- Timing and demand
Additional notes:
- Prices may vary during peak seasons (Hajj/Umrah periods)
- Any extra stops or waiting time may result in additional charges
- Payment terms (advance or full payment) will be communicated during booking
Failure to complete payment (if required) may result in cancellation of the booking.
5. Cancellations and Refunds
We understand that plans may change, therefore:
- Cancellations must be made as early as possible
- Refunds depend on the timing of cancellation
General policy:
- Early cancellations may be eligible for partial or full refund
- Last-minute cancellations may not be refunded
- No-shows (customer not present at pickup time) are non-refundable
Refund processing time may vary depending on the payment method.
6. Customer Responsibilities
Customers are expected to:
- Provide accurate booking details
- Be available at the agreed pickup location on time
- Maintain respectful behavior toward drivers and staff
- Follow local laws and cultural guidelines
Customers must also:
- Inform in advance about special requirements (e.g., elderly passengers, extra luggage)
We reserve the right to:
- Refuse or terminate service in case of misconduct or violation of these terms
7. Delays and Liability
While we aim for punctuality and reliability, delays may occur due to:
- Traffic conditions
- Weather situations
- Road restrictions
- Unforeseen operational issues
In such cases:
- We will try our best to inform and assist customers
- We are not responsible for indirect losses such as missed flights, appointments, or personal inconvenience
Our liability is limited to the value of the booked service.
8. Luggage Policy
Customers are responsible for:
- Informing us in advance about luggage quantity and size
Important notes:
- Excess or oversized luggage may require a larger fleet option
- We are not liable for lost, damaged, or forgotten items
Customers should ensure all belongings are collected at the end of the journey.
9. Third-Party Services
In certain situations, bookings may be fulfilled through third-party fleet providers.
While we strive to work with reliable partners:
- We do not control their operations directly
- We are not responsible for their independent actions
However, we aim to maintain high service standards across all bookings.
10. Website Use
By using our website, you agree:
- Not to misuse, hack, or disrupt the website
- Not to provide false or misleading information
- Not to attempt unauthorized access to any part of the system
All website content, including text, design, and branding, is the property of Alhujjaj Travels and may not be copied or reused without permission.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
- Changes will be posted on this page
- Continued use of the website after updates means you accept the revised terms
We recommend checking this page periodically.
12. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of Saudi Arabia.
Any disputes arising from the use of our services will be subject to the jurisdiction of the relevant legal authorities in Saudi Arabia.
13. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:
- 📞 Phone: +966542905124
- 📧 Email: info@alhujjajtravels.com
By using our website and booking our fleet services, you acknowledge that you have read and agreed to these Terms and Conditions.
